Política de envío
Shipping Policy
Thank you for shopping at TUGS – The Unexpected Gift Store. All of our pieces are handcrafted resin art items made with care, so please allow a little extra time for us to prepare your order.
Processing Time Orders are processed within 2–5 business days. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery We currently ship within the United States.
- Standard Shipping — Estimated delivery 5–8 business days after shipment
- Express Shipping — Estimated delivery 2–3 business days after shipment
Shipping rates are calculated at checkout based on your order and location.
Handmade Items Because each piece is handcrafted, processing times may vary slightly during high-demand periods such as holidays. We appreciate your patience and will always communicate any delays.
Damaged or Lost Packages If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging. We will work with you to make it right.
Contact Us For any shipping questions, reach out to us at [your contact email].